Lauraodom

We gladly accept returns of merchandise purchased from our online store. To be eligible for a refund it must be received in saleable condition, in its original packaging and within 30 days of delivery. Final Sale items are not eligible to be returned or exchanged. For your convenience, we provide two different options:

Online Purchases

Click "Submit Return" to request a free return shipping label. You are required to repack the merchandise in its original packaging and include a copy of your email confirmation, packing slip or invoice. Once received, please allow seven business days for processing of your returned merchandise. Upon approval, a credit will be issued to the original form of payment.

If you receive an incorrect item, or if the merchandise is damaged or defective, we want to make it right! Please contact customer service at 206-293-6236 or [email protected] .

 

In Store

You may exchange an item at a Lauraodom store with proof of purchase (packing slip or email confirmation) and government-issued ID for processing. To initiate a return, please bring the item and proof of purchase to a Lauraodom store. If the return meets our criteria, the store will accept your merchandise and partner with our website team to process and issue a credit to your original form of payment within two business days. Prescription orders and contact lenses may not be exchanged or returned in-store.

Exchanges

Unfortunately, our ecommerce returns processing center cannot offer exchanges. If you’d like to make an exchange, please go to a store near you or utilize the above “Submit Return” button to return your original purchase and place a new order.